Communication

At Avagio we aim to be the human face of IT and believe that to achieve this great communication is just as important as the technical knowledge we have and the systems we use.

Our helpdesk team are the cornerstone of how we deliver our service and as such the team are all qualified IT engineers so you get to speak to someone who can help you and provide the right support from the moment they take your call.

Each one is genuinely committed to our company values and takes ownership of your queries from start to finish to ensure that they are dealt with correctly and as quickly as possible, whilst ensuring you are kept informed of progress throughout the process.

Continuous Service Improvement

We are proud that our team consistently exceed industry best practice for Customer Satisfaction and their proactive and regular communication with clients contributes greatly to this.  However, we don’t want to stop there.

The helpdesk team are always looking for ways to improve the communication and service they provide.

Every user is therefore asked to review our performance and provide feedback as each job is completed and the results used to further improve our service.  But don’t take our word for it, see what some of our clients say:

“insert a couple of examples”

To find out more about how working with our team can transform your IT support, give us a call on 01249 654 871 or email us.