I can highly recommend Avagio.

Up to two years ago, we used internal resources to cover support issues. However since getting a support contract with Avagio the down time has greatly been reduced and speed of problem resolution is outstanding.

By outsourcing support of servers and PC's, our internal Support Manager, is now able to focus much more on business organisational improvements which in turn improves our bottom line performance" improves our bottom line performance.

As you know, I needed to get better IT systems to support the growth of my small businesses, but with so much choice and complexity I didn't know who to trust.

In the end I took your advice and invested in the systems and proactive support you recommended.

My business has now doubled in turnover and in the number of staff and this simply would not have been possible without your advice and support.

I was also worried initially about committing to a monthly fee for as well, but now realise that having everything running smoothly and productive employees, its worth every penny.

Our clients rely on us being able to support their marketing endeavours by delivering quality support materials - often to very tight deadlines. We, in-turn, rely hugely on IT to deliver this service.

Recently we merged with another company which involved moving premises. We left our old offices on a Friday and needed to be absolutely certain that all of our IT systems would be up and running when our staff arrived at the new premises the beginning of the following week.

We chose Avagio to support us in out move. The work included; buying and setting up a rack for our servers in the new premises and ensuring an appropriate environment for the servers, helping to co-ordinate telephone systems, setting up improved internet access, running cables through 3 offices, setting up and networking 14 different computers allowing shared access to two different business systems. It also included ensuring that both MAC and PC and laptop users were also able to log on and access shared files. The list goes on and on...

This all happened over a bank holiday weekend - and with only a few weeks notice.

They were fantastic. We cannot thank them enough for all of their hard work! Brett was calm, patient and humorous throughout the whole event. We felt thoroughly reassured knowing that despite our best efforts to foil him, he would plug all the right wires into all the right machines and that come the moment everything would work! And it did!

Avagio are now providing ongoing IT support to Interface essential marketing services. We thoroughly recommend their excellent services to any company needing professional IT support.

Mitchell Taylor Workshop are a successful Bath based Architect Practice. IT is at the centre of our modern paperless systems and it is very important to us to have an IT support company that we can trust and rely on.

We chose Avagio because we had lost trust with our previous one man band company and we needed a larger company that could ensure fast response, understand our business priorities and give us the care we need. In particular after a previous system failure and data loss, we needed a company that we could rely on to protect our data and system availability. Avagio's daily backup checks, 24/7 proactive monitoring and weekly snapshot reports certainly give us the peace of mind we need. If I ever have to unplug our router by example, the phone rings 2 minutes later and I am never surprised to hear it is Avagio calling me to check if there is a problem with the internet connection.

If this is the kind of service you are looking for, I recommend you contact Avagio immediately.

When we setup our new office 3 years ago, we needed to find a professional IT support company that would help us setup our systems and look after our users and systems on an on-going basis.

We had just been purchased by a larger international food brand, and it was really important that our new IT partner understood our needs and priorities and we chose Avagio because we felt Avagio could demonstrate this.

Avagio have been looking after Glutafin for three years and helped us not only on day to day support but also with our longer term development plans and integration needs. It was great to have an independent team on-board that understood our requirements and could provide solid advice on everything from CRM systems to multi-site communications links.

We have also been really impressed by Avagio's focus on communication and delivery. Each project has been delivered to time and budget and there has been no downtime at all. In addition, unlike smaller IT companies, Avagio are able to provide rapid and predictable response to problems when they arise making our users far more productive.

If you are looking for an IT support company you can rely on and trust to look after you properly, you should definitely contact Avagio.

Dear All

I just wanted to say thank you for sorting my internet out so quickly yesterday.

Your service is always prompt and I'm always pleasantly surprised at how quickly you deal with my issues. But particularly this time, when I have a deadline looming for getting everyone's year end payroll filed online, I can't think of a worse thing happening other than my internet connection going down, well, perhaps Sage Payroll going down!

Anyway, like I said, I just wanted to say a special thank you. When I realised I'd lost my connection, I immediately thought the worst, but I should have known better with Avagio looking after me!

Thank you. Thank you. Thank you.

Within the NHS, it is critical that we collaborate on and update patient & treatment information efficiently.

We talked to Avagio and were immediately impressed by their professionalism and understanding of our needs. The work was completed within the agreed timescales and we have benefited from a modern and fast database system that is now easily useable. Avagio transferred all the old information to the new database and tailored the new database to our requirements. Without Avagio we would have lost 17 years of patient data!

We would have no hesitation in recommending Avagio for all IT infrastructure support and consultancy needs.

The biggest reason I use Avagio is for the peace of mind they give me.

Having used other firms in the past, Avagio's reliability is the key differentiator for me. They monitor our servers and network automatically 24x7x365 to make sure everything runs properly including ensuring that the backups are working. When necessary, their engineers also alert us to anything that needs attention. Although I have the option to look at it myself, in most cases, it's worth paying them to do the work instead of distracting me away from more important duties, but their flexibility is greatly appreciated. This means we can focus on servicing our clients all the while knowing our IT is in safe hands.

I am particularly impressed by Avagio's expert engineers that solve our problems quickly and first time.

My expectations are high, I cannot afford any downtime in my business and Avagio has performed handsomely for me over the last four years.

We have three desktops and a laptop networked through a wireless router. Well that was the theory!

After too many hours of trying to do it myself, I gave up and resorted to memory sticks.

That was until I met Adam at Avagio. He seemed to know what he was talking about and after a couple of hours not only had he sorted out our network but a bunch of other bugs that I was trying to learn to live with.

Don't suffer, get Avagio in to sort out your IT challenges. They know what they are talking about.

Avagio has provided excellent IT support to Utility Link. Their willingness to understand our business and be pro-active in offering solutions to a growing business has been invaluable. The regular contact also ensures that we are treated as a valued customer and not just a helpdesk call. I would recommend Avagio to any growing business.

An efficient and effective website is a must for any modern business. Any potential customer will want to learn as much as possible about our company, its services and products. Avagio has helped us design the website we needed.

We felt as a growing form of accountants that the issues around office IT networks – updating hardware, linking additional offices, managing email and security, changes with Revenue were areas where we needed guidance and strategy. Coincidentally we suffered a hard-drive failure and problems over data restores. Avagio promptly installed a new server solution and helped us restore data enabling us to get back to full operation very quickly.

They have since managed and monitored our systems to a much more efficient (cost and time) manner than if we resourced this in-house. We are better at being accountants and tax advisers than IT managers. As a consequence, we have now been able to achieve:

• Peace of mind on data security and recovery.
• Management of all software\hardware updates including our key accountancy system with minimal or no interruption of workflows.
• Create efficiencies (profits) on all our professional staff.

The key value for us from Avagio is:

• They know our systems and our business priorities.
• Problems are dealt with promptly and with professional urgency. On occasion we are notified by Avagio that we have a problem (eg internet down) before we are even aware. The solution is always delivered PDQ which means we can get on with serving our clients.
• We have an agreed and budgeted monthly costing giving us an effective insurance.

I'm delighted with what you have done for us and am very happy to tell anyone who wants to know about our experience with your firm.

It is rare to find an IT company that combines commercial awareness, technical wizardry and helpfulness in quite the same way that Avagio does.

The combination of a major system upgrade and new business acquisition forced us to review our IT support needs and we chose Avagio on the basis of a well-designed and keenly priced solution that would solve our business problem. Even then I was expecting some degree of disruption or painful downtime as is normally the case, but Avagio overcame all obstacles we threw at them and I was blown away by their competence and the service we received. They were just brilliant.

I continue to be impressed by the prompt response and knowledgeable engineers and I particularly like the reports I receive that keep me informed of everything.

Thank you for the great service and I look forward to a continued relationship over the coming years

If anyone wants to call to chat through the whole process then please let me know I would be happy to take their call.

We are always very quick to jump on poor service, but rarely commend good service. I should like to address this and say that the feedback that I am getting from the team at Funky Pigeon (division of WH Smith) in Bristol about Avagio is absolutely phenomenal. They are absolutely delighted with the service you are providing, and see you as integral to the success of their operation.

Could you please pass on our thanks to the whole team, along with a well done and keep it up!.

Two years ago, we were facing a dilemma. Our architects practice was growing and I, by default , was spending increasing amounts of my valuable time on IT related matters. We were concerned that by outsourcing our IT we might simply end up spending more money and still have the same problems, but thankfully, once Avagio came on board, I gained back all my lost time and never looked back.

This made a dramatic difference not just to me , but also to the general level of support and productivity with all our staff. I calculate we saved ã1000/month of none productive time overnight plus I no longer get the hassle from my staff.

I know Avagio are constantly monitoring my network and making sure all the backups are checked and the systems updates completed. They have also advised on and executed system upgrades when necessary in order to make sure that our business is never at risk and can continue to grow without being held back by poor IT.

I urge any busy business owner that is contemplating outsourcing their IT or looking for a trustworthy, professional IT support company to sign up with Avagio without delay.

Avagio have provided an out-sourced IT solution to Kembrey for the last two years. They became involved following a period of high IT staff turnover at Kembrey and at a time when our IT systems were suffering as a result.

Initially we were reluctant to out-source our IT as we had always had in-house IT support and we felt that responsiveness might suffer.

However we have been delighted with the support that we have received from Avagio. By out-sourcing we have had access to a much higher level of expertise and have had continuity of support - before we had always had issues covering sickness and holidays and getting the right staff with a small in-house IT team. Downtime has significantly been reduced leaving us to be able to get on with what we do best as a business and not have to worry about IT.

Avagio's professionalism, knowledge and ability to truly listen to and understand what we needed from our IT has been second to none.

As a growing Architects practice we made the decision to outsource IT responsibility.

We chose Avagio and immediately we were impressed by their approach. Clear guidance and efficient solutions soon developed our confidence in them and our staff no longer spend disproportionate amounts of time on IT. Our Architects are now free to concentrate on their core role and we know we have professional support and advice for our growing business.

Avagio have helped us to develop our IT and we have saved significant money by purchasing the right equipment through them.

We are always impressed by Avagio's consultative approach, always willing to listen and clearly communicate IT solutions. It is so important to have a close relationship and all the Avagio engineers know who we are individually and the details on our network as soon as we call.

I would recommend Avagio to any professional company that wants efficient IT and a competent reliable support service.

Hi Adam, Just wanted to drop you a note to say I have been really impressed with the service you guys provide.

We had a problem with our server this morning and before I could even think about getting on the phone to report it to you, Liam had already called to tell me there was an issue and he was on the case. The issue took a few hours to resolve but Liam kept me informed and it meant I could concentrate on my days work.

Well done mate.

Good work.

As a new business start up I have found the advice from Avagio invaluable. They have helped to take away the worry from this side of my business. Reliable computer systems are so vital that this cannot be left to chance.

Avagio's telephone support service is particularly helpful and the team explain things in a way which non computer specialist can understand. They have been very patient in their explanations and have never shown the slightest irritation at what must often be quite simple questions to them.

I am reassured to know that they are there as and when needed.

Not sure if we were getting the best support from our existing provider and being 100% reliant on our computers to run our business you can imagine how reticent we were as a company to contemplate changing from our existing provider.

Right from the introduction of the services and support Avagio could provide we were impressed by their professional approach everything laid out in a written proposal after asking us what support, requirements and information we needed now and for our future business plans.

We believe it has been the best change we could have made. It has improved our business, our client data is secure and we have the confidence that should any problems occur Avagio will be able to keep our business running.

I have no hesitation in recommending the I.T. Support services of Avagio, who have been supporting our infrastructure for the past 2 years.

They have delivered a service above the level that is expected of them. On more than one occasion their team members have helped our company with issues that have arisen because of the service delivered by other suppliers, in terms of troubleshooting and alternative solutions, this has been very welcome from our point of view. Many thanks.

A huge thanks to the Avagio team. When we started Brouha Marketing, the specialist building materials and home improvement marketing agency, our priority was to keep our customers happy. So we needed to rely on professional outsourced specialists to keep us happy and support our growth.

Avagio's common sense approach has never let us down. Their reliable, honest and appropriate IT and telecom recommendations and implementation have served us perfectly as we've expanded. We've had bad experiences with IT suppliers in the past who promise the world and don't deliver, or can't grasp customers' commercial priorities over and above 'the IT'.

Refreshingly, Avagio is reliable, fast to respond if there are any problems, and best of all, understand individual organisation's commercial objectives and are well placed to recommend the best solutions to meet them.

HWCP are a community organisation who started with 2 staff in a tiny office. We have grown over the years and now have 16 staff and run our own building, letting space to others as tenants and offering meeting rooms and pods for hire.

Clearly what started off as very simple IT requirements have also grown, but we ended up with a system that wasn't fully effective, maintained well or even very secure.

Despite this, there was some resistance to change from our previous IT support, mainly due to cost concerns and also worry that someone else 'may not understand our arrangements'. However, from my initial meeting with Adam, I felt very sure and confident of a move forward to a much better fully networked system.

The set up of our new network was carefully planned out and all works were completed in a professional but friendly and timely manner. Brett who completed these works has been highly praised by staff for being friendly, approachable and having a 'can do' attitude whenever faced with yet another problem.

The new system took very little time to settle down and the on-going support from Avagio has been excellent, with most problems being resolved very quickly so minimising disruption. We now have access to a very high level of expertise and are reassured by support being available at all times.

Avagio also support our telephones and Directors with IT at home. We have not yet needed assistance but judging by the service shown to HWCP so far, I have confidence that issues here will not disrupt HWCP's business.

I have no hesitations in recommending Avagio

We are very pleased with your service and feel re-assured knowing that the I.T. is in very capable hands in my absence.

The Wiltshire Blind Association (WBA) first engaged the services of Adam Morris and his team at Avagio in 2008. Avagio provide a critical support service to the WBA in helping us to improve the lives and wellbeing of the visually impaired across Wiltshire and Swindon.

The relationship we have with Avagio, whilst being very professional, is engaging, friendly and always helpful. The WBA may not need a 24/7 type service, however I cannot recall an occasion when a request for help has not been answered very quickly, normally within the hour and with a 'can do' attitude.

The WBA is going through a major 'change' programme and Avagio have responded with flexibility and pragmatism to our challenging needs. It has been especially useful to meet with Adam and his team to discuss our needs and help us with ideas for the future.

These guys have certainly made life easier for us at the WBA. I know they can be relied upon to take a proactive approach to solving our problems, often before we are aware, and I have no reluctance to fully endorse Avagio to other organisations.

The successful management of Good Energy's IT systems are critical to its operations. During a successful five year period of planned expansion we have grown from a three PC network to over fifty users and five servers. Avagio have been a key partner during this period.

Avagio have provided a consistent high standard of day to day support but critically, also provided strategic input that has enabled our IT systems to develop and grow with our organisation in a similar planned and controlled manner. Although our IT infrastructure is critical to our success it has never been a limiting factor for which we thank Avagio.

Avagio support all elements of our business's IT infrastructure including telephone systems, servers and communications. This has ensured 'joined up' solutions.

Mainline Employment Ltd would highly recommend the services of Avagio IT Services Limited for any IT problems or back-up required. "Since changing to Avagio, they have successfully managed to sort out issues and problems that we have been living with for a number of years which has resulted in better production from us and continual growth.

We have found Avagio to be very quick to react if we call at any time and they always ensure our IT systems at both offices are running smoothly and not stopping us doing our job! They analyse and provide excellent reports on the day to day running of our systems which means that they can sort out problems before we even know about them.

With their help, I am growing in confidence with all our IT issues and this, in turn, enables us to concentrate on our day to day running of the busines.

I am network manager for a large secondary school in Malmesbury, where I am responsible for about 400 computers including classroom workstations, classroom laptop trolleys, teacher's laptops plus conventional administration staff workstations and a cabinet of 6 rack mounted servers and a SAN. This is a complex system: I have a staff of three who assist me with the day-to-day classroom support and development of the system which is a very full time job.

None of us have the in-depth technical skills to deal with emergencies when they arise or to commission new systems.

We retain Avagio to act as an insurance policy. In addition to their on-line reporting system which helps me get a daily overview of our system, we pre-pay a number of scheduled days which I call off through the year as needed plus a number of unscheduled hours of consultancy time for offsite work.

I have found Avagio to be prompt and informative, and totally professional in their approach to our issues. They maintain a proper on-line call system so I am apprised of developments in my calls. I greatly value the informal advice and 'mentoring' which I receive from time to time.

Avagio have been providing IT support services for Focus Consultancy since April 2007. We have found their engineers to be always friendly, helpful, knowledgeable, efficient and rapid in their response, whether to day-to-day queries or major IT problems. It's good to know that there's a company we can rely on to help develop the IT strategy of our own organisation and to lead us successfully through the often bewildering maze of 21st-century technology!

We've been very pleased with the solution and especially the service levels you have provided. I'll certainly recommend Avagio to anyone seeking my advice on office support etc. You've been great to deal with.

Thanks for the hard work.

I enjoyed doing business with Avagio. They are open, knowledgeable and straightforward in their approach.

Dear Adam,

We are writing to thank you very much for all your hard work in setting up our IT network - we are very impressed with your knowledge and professionalism and the services provided by Avagio.

When we set up our property refurbishment and development businesses, we knew how important IT would be to our success and, having come from corporate backgrounds, we were not willing to compromise. Using Avagio meant we didn't have to, and we have been able to achieve what we wanted from our IT within an acceptable budget.

What impressed us when we first met you was how quickly you understood what we were trying to achieve - and you have continued to impress us through the design and installation phases.

Your network monitoring service is a godsend - we feel our IT investment is being protected - and we don't waste any of our time trying to sort out irritating problems, we just send an e-mail to your helpdesk!

An excellent service, highly recommended!

Avagio have always demonstrated an excellent understanding of both our business needs and technical needs when carrying out work for us. From building our main production server to relocating our network infrastructure, we have always been extremely pleased with the work and the level of support offered by Avagio. Avagio understand well the need for minimal disruption during major system changes.

Each time Avagio have assisted us with our computer network I have been impressed with their prompt and efficient service. I would have no hesitation in recommending them.

I used Avagio to design, and install our wireless network. I found them to be efficient, cost effective and very helpful. The network was not completed until they were happy with the location and strength of signal being provided. Security was also well taken care of, which was a priority for me.I would be more than happy to recommend Avagio again.

Thanks to Adam at Avagio I can now work on my laptop anywhere in the house! The belkin wireless network box had been collecting dust for several months waiting for my Partner to install it. I made an appointment for Adam to install wifi and it took no longer than an hour. Very efficient and knowledgeable, will always recommend.