Small to medium sized businesses

Service management

• Commitment to service
• Dedicated account manager
• Regular service reviews
• Weekly and monthly management reporting
• Online real-time view of your critical system performance and capacity

One of the things that makes Avagio different is our commitment to client communication and our pro-active client account management. We aim to release you from the burden of managing IT leaving you free to concentrate on running your business. Work with us and you can expect regular review meetings with a dedicated, accessible & responsible account manager. We will also provide a weekly email snapshot to keep you abreast of all ongoing incidents, new cases and resolved issues. Monthly reports of work completed and our overall performance (eg response times and resolution times) are also provided by email.

 

Avagio provides a central client management system. This is ideal for storing, network related documentation and licensing, asset inventories and any third party IT related service details. Our online system enables us to manage your IT infrastructure efficiently and can save you fruitless hours of hunting for that IT information that you ‘know you put somewhere’. Access to key system reports is available to each of our clients via our website

For more information call 01249 654 871, or click here to contact us.